How to Select a Mover

Ask friends, family and co-workers about their experiences with the movers they have used.  They will often be your best source of information.  A company’s past performance is the best predictor of future performance.

 

Contact consumer organizations such as the Better Business Bureau in your area.

 

Choose a moving company which is a member of CAM (Canadian Association of Movers) They have voluntarily agreed to abide by a Code of Conduct that requires complete disclosure of information to consumers, written estimates of charges, timely service and prompt response to claims and complaints.

 

Reputable movers are always licensed. Check your mover’s license certificate or call the Department of Transportation in order to make sure the license is up to date.

 

Local trade associations maintain high standards and can give you detailed information about business and practices.

 

Make sure you have done a complete evaluation of your needs. Choose the extent of services you will require and make sure that you offer the same information to each company. This will make comparing estimates easier.

 

Get all negotiations with your mover in writing. You should have a clear understanding of all rates and charges that will apply, the mover’s liability for your belongings, pick-up and delivery schedules and claims protection.

 

Be sure to understand the type of estimate your mover is offering you. An "Estimate" is not a guaranteed price unless it says it is. Read and make sure you understand all of the information you receive.

 

Choose your mover at least four to six weeks in advance of your move. The more notice you give, the better suited your moving company will be to handle your every request with the attention you deserve.

 

If a price sounds too good to be true, it often is.

 

Some Additional Questions Worth Asking

Does the company know about and agree to abide by the terms of the Good Practice Guidelines for Canadian Movers?

 

Does the company outline and detail the customer and mover rights and responsibilities?

 

Does the company have its own equipment or will a sub-contractor or another company be performing the service?

 

Who will be providing services at the end of the move, such as unpacking, claims settlement and storage?

 

Who is responsible for packing?  Ask about liability if you pack the items yourself.

 

Are any licenses or custom documents required and who will prepare them?